Sigma Pensions Launches Chatbot On WhatsApp | Independent Newspapers Nigeria

 Sigma Pensions, as part of its commitment to create unwavering and enhanced customer service, has launched an Artificial Intelligence (AI) powered chatbot named ‘Nafi’ on WhatsApp to provide real-time self-service to customers. 

Customers can now leverage on Nafi’s real-time messaging and response to check account balance as well as make general enquiries on their Retirement Savings Account (RSA) account. 

To access the feature, customers can prompt enquiry conversations to +2348053039999 on WhatsApp. 

Afolabi Folayan, the Executive Director of Operations, while speaking on the launch of Nafi, said: “Sigma Pensions continues to explore ways to improve our customers’ experience throughout their pension journey and interactions with us. With the launch of “Nafi”, customers have the support they require literally on their palms right from the opening of their Retirement Savings Account to enjoying a pleasant retirement life. The ease of use and comfort of the customer has been taken into consideration in developing this App, and it will ensure you have all the relevant information you need to stay rest assured that your pension is safe and growing”. 

Ugonna Onuoha ,the Chief Technology Officer, on his part, said the chatbot would enable response to priority customer queries in real time. 

Queries such as how to open an RSA with Sigma Pensions, view their RSA PIN and balance, see the unit price for fund subscribed to, check the current status of benefits applications and see the last amount contributed. 

Also, he added that the easy accessibility of Nafi would help Sigma Pensions build a stable relationship with the customers without them having to seek out physical channels. 

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